Terms & Conditions

1. Company Information

Pure Diamond Tours is a registered South African Closed Corporation (CC), operating under the laws of the Republic of South Africa. The company specializes in tourism services and experiences across the country. Based in Pretoria, Pure Diamond Tours is proud to have established a national footprint throughout South Africa.

2. Booking & Confirmation

• All bookings are subject to availability and will be confirmed in writing via email or official communication.
• A booking is considered confirmed only once full payment (or a deposit, where applicable) has been received and acknowledged by Pure Diamond Tours.

3. Payment Policy

• A deposit or full payment is required upon confirmation of a booking, depending on the nature of the tour or service.
• The balance (if applicable) is to be paid before the commencement of the tour, as per the payment terms stated on the invoice.
• Payments may be made via EFT, credit card, or other approved methods.

4. Cancellations & Refunds

• Cancellations must be made in writing.
• Cancellation fees may apply depending on the timing:
  • More than 30 days before departure: Full refund (less admin fees)
  • 15–29 days before departure: 50% refund
  • 0–14 days before departure or no-show: No refund
• Refunds, if applicable, will be processed within 14 working days.

5. Changes to Itineraries

• Pure Diamond Tours reserves the right to make reasonable changes to itineraries due to weather conditions, safety concerns, road closures, or other unforeseen circumstances.
• Where possible, an alternative of equal value will be provided.

6. Travel Insurance

• Guests are strongly advised to obtain comprehensive travel insurance that covers personal injury, medical expenses, loss of luggage, and cancellation.
• Pure Diamond Tours accepts no liability for any costs incurred due to insufficient or lack of insurance coverage.

7. Liability Disclaimer

• While every precaution is taken to ensure your safety, participation in any tour or activity is at your own risk.
• Pure Diamond Tours and its affiliates, staff, and agents shall not be held liable for any loss, injury, accident, illness, or death resulting from any activity or service arranged or provided.

8. Health & Safety

• Participants must inform Pure Diamond Tours of any medical conditions or dietary requirements in advance.
• All guests must comply with safety instructions given by guides or staff during any tour or activity.

9. Force Majeure

• Pure Diamond Tours shall not be held liable for failure to perform, or delay in performing, any of its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, or government restrictions.

10. Governing Law

Any disputes arising will be subject to the jurisdiction of South African courts.

These Terms & Conditions are governed by the laws of the Republic of South Africa.